For Visitors to Dilog.ai

1. Introduction

Dilog Pty Limited (ABN 79 696 521 141) (Dilog, we, us, or our) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website at Dilog.ai (the Website).

Dilog creates AI-powered customer research technology. We interview real people to build digital agents (Anonymised Reflective Profiles or ARPs) that help businesses understand their customers better.

This policy covers data collected from website visitors, including those who browse our content, use our interactive AI tools or demos, submit contact forms, or sign up for our waitlist. If you are a research interview participant or a business platform user, please see the linked policies above for information specific to you.

2. Information We Collect

2.1 Information You Provide

We collect information you voluntarily provide, including:

2.2 Information Collected Automatically

When you visit the Website, we automatically collect:

2.3 AI Tool Interaction Data (Traces)

When you use our interactive AI tools, demonstrations, or chat features on the Website, we collect detailed information about your interactions (AI Traces). This section explains what we collect and why.

What We Collect

Why We Collect AI Traces

We use AI Traces to:

• Improve AI quality: Analyse patterns to enhance response accuracy, relevance, and helpfulness
• Debug and troubleshoot: Identify and fix technical issues, errors, or unexpected behaviours
• Safety and moderation: Detect misuse, harmful content, or policy violations
• Product development: Understand how people interact with our tools to build better features
• Research: Conduct internal research on AI behaviour and user experience
• Analytics: Generate aggregated statistics about tool usage and performance

AI Model Training

AI Traces are used for internal analytics and improvement, not model training. When used for improvement purposes, data is typically:

• De-identified or anonymised where possible
• Aggregated with data from other users
• Reviewed and filtered to remove personal information
• Subject to data minimisation principles

3. How We Use Your Information

We use the information we collect to:

4. Legal Basis for Processing

We process your personal information based on:

• Consent: Where you have given explicit consent (e.g., for marketing emails, using AI tools)
• Legitimate interests: For website analytics, security, service improvement, and AI development, where these interests do not override your rights
• Contract: Where necessary to respond to your inquiries or provide requested information
• Legal obligation: Where required by applicable law

5. Cookies and Tracking Technologies

5.1 What Are Cookies?

Cookies are small text files stored on your device when you visit websites. We also use similar technologies such as pixels, local storage, and session storage.

5.2 Types of Cookies We Use

5.3 Managing Cookies

You can manage your cookie preferences through:

• Our cookie consent banner — adjust preferences when you first visit or via the link in our footer
• Browser settings — most browsers allow you to block or delete cookies

6. Who We Share Information With

6.1 Service Providers

We share information with third parties who help us operate the Website:

6.2 Other Disclosures

We may also share information:

• Where required by law, regulation, or legal process
• To protect the rights, property, or safety of Dilog, our users, or the public
• In connection with a merger, acquisition, or sale of assets

7. International Data Transfers

Your information may be transferred to and processed in countries other than Australia, including the United States (where our AI processing providers are located). When we transfer data internationally, we ensure appropriate safeguards are in place, including data processing agreements with recipients.

8. Data Retention

9. Your Rights

Depending on your location, you may have rights regarding your personal information:

• Access: Request a copy of information we hold about you
• Correction: Ask us to correct inaccurate information
• Deletion: Request deletion of your information
• Objection: Object to processing based on legitimate interests
• Portability: Receive your data in a structured format (GDPR/CCPA)
• Withdraw consent: Withdraw consent at any time where processing is based on consent
• Marketing opt-out: Unsubscribe from marketing emails using the link in any email

To exercise these rights, contact us at privacy@dilog.ai. We will respond within 30 days (or sooner where required by law).

10. Children’s Privacy

This Website is not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. Security

We implement appropriate technical and organisational measures to protect your information, including encryption, access controls, and regular security assessments. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

12. Related Privacy Policies

If you engage with Dilog beyond website browsing, additional policies apply:

• Research Interview Participants: If you participate in our customer research interviews, see our Participant Privacy Policy
• Business Platform Users: If you use our platform as a business client, see our Platform Privacy Policy

13. Changes to This Policy

We may update this policy from time to time. We will indicate the date of the most recent update at the top of this page. Material changes may be notified via the Website or email. We encourage you to review this policy periodically.

14. Contact Us

If you have questions about this policy or wish to exercise your rights:

15. Complaints

If you believe we have breached your privacy, please contact us first. If unsatisfied with our response, you may lodge a complaint with:

• Australia: Office of the Australian Information Commissioner — www.oaic.gov.au
• New Zealand: Office of the Privacy Commissioner — www.privacy.org.nz
• EU: Your local Data Protection Authority
• California: California Privacy Protection Agency — cppa.ca.gov